Limited 1-Year Warranty
Except as otherwise provided within this Limited Warranty, Essendant Co. (Essendant) will, at its option, repair or replace any Alera® and other Essendant branded electrical products, component or part that is found by to be defective in material or workmanship within one (1) year from the date of original purchase so long as you, the original purchaser, still own it. This is your sole and exclusive remedy. This limited warranty is subject to the provisions below. It applies to products sold within the United States of America and the Commonwealth of Canada.
Exclusions:
This warranty does not apply and no other warranty applies to:
- Normal wear and tear, which are to be expected over the course of ownership
- Modifications or attachments to the product that are not approved by Essendant
- Products that were not installed, used or routinely and properly maintained in accordance with product instructions and warnings
- Failure to comply with any applicable state, local, city, or county electrical, plumbing and/or building codes, regulation, or laws, including failure to install the product in strict conformity with local fire and building codes and regulations
- Any external, elemental, and/or environmental forces and factors, including without limitation, rain, wind, sand, floods, fires, mud slides, freezing temperatures, excessive moisture or extended exposure to humidity, lightning, power surges, structural failures surrounding the appliance and Act of God.
- Damage caused by connection to an improper input voltage (see specification label on product)
Notice to Purchasers for home or personal use:
Federal law does not permit the exclusion of certain implied warranties for consumer products. Therefore, if you are purchasing this product for home or personal use, the exclusion of implied warranties noted in the above paragraph may not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. To obtain service under this warranty: Your Alera® Reseller will work with Essendant in supporting your warranty requests. Please note: Written authorization of Essendant must be obtained before any warranty work is performed.
To obtain authorization and to ensure the best level of customer service, please take the following steps:
- If a defect is discovered, please contact the Reseller from whom the product was purchased within 30 days from the date of discovery. The Reseller will require information about the product such as: the SKU number, serial number and/or registration number or date of manufacture from the product in question and/or any original transaction documents affirming that you are the original purchaser of this product.
- Following your claim, your Reseller will conduct an inspection and review. During this time your Reseller or their appointed servicing agent will gather information regarding the claim, inspect the product and contact an Essendant customer service representative. Please allow a reasonable amount of time for these activities.
- A customer service representative or another representative of Essendant will determine whether to provide replacement parts, authorize repairs or replace the product providing Essendant affirms that the product in question is eligible under the conditions of the warranty as stated above.
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